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We perform checks on reviews
Tripadvisor’s approach to reviews Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Our team checks each review posted on the site disputed by our community as not meeting our community guidelines. Learn more about our review moderation.
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Chris H wrote a review 12 Mar
Bristol, United Kingdom2057 contributions864 helpful votes
Good stay and park
We stayed here one night before a holiday flight and left the car for 2 weeks. Booked well in advance and the price was very fair. the hotel is in a good location for access (by Hoppa Bus) to both terminals - but closest to South Terminal. Our room was basic but comfortable enough for one night. Lighting in the room was a challenge - the floor standing lamp didn't work and when we asked for a replacement bulb, we were told that these were no longer available..... OK then new lamps should be provided. Face flannels are not provided - when we asked, we were provided with more hand towels. Parking was no problem and it felt secure. The car was moved to longer term storage very close by on the same site - the speedo didn't even register one mile of travel. Overall we were satisfied with our stay and park and would book this hotel again if travelling from Gatwick. Lets hope nrooms are refurbished by our next visit!…
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Date of stay: February 2023 Value Rooms Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephen wrote a review 5 Mar
Province of Alicante, Spain9 contributions5 helpful votes
Great hotel and free mini bar!
Always use this hotel ahead of flying out from Gatwick. Staff friendly and helpful as always. One big change this time…. A complimentary mini bar ! Included beer, soft drinks, red and white wine and a couple of bags of crisps! Hotel is clean and comfortable and only a few minutes from the Gatwick terminals
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Date of stay: March 2023 Value Location Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
1 week ago
Dear sward1107, Thank you for taking the time in sharing a review on TripAdvisor with regards to your recent stay experience with us. I am truly pleased to know you had a wonderful experience this time and that the service and facilities were up to your expectations. Thank you for your continued loyalty to Holiday inn London Gatwick. Thank you for your generous comments on our facilities, your comments will be shared with all. Once again, Thank you for your time and Myself and the team look forward to welcome you back on your next visit. Kind Regards, Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claireobella wrote a review Feb 2023
Bristol, United Kingdom179 contributions97 helpful votes
Park and stop over
Only a 1 night stay and park early flight , friendly staff and welcoming reception, room was really nice , it was clean and bathroom was clean ,, but has a bit of mould and the grouting was orange, as an ex housekeeper of a hotel , sani mould is brilliant for this ,,, I know room attendants work hard ,,, it didn’t put me off as it was a one night stay ,, and would use this hotel again, bar was great and food was great
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
3 weeks ago
Dear Claireobella, Thank you for taking the time in sharing a review and rating on TripAdvisor with regards to your recent stay experience with us. I am truly pleased to know you had a great experience and that the service and facilities were up to your expectations. Thank you for your generous comments on the service received from our team members throughout the property, your comments will be shared with all. Your feedback regarding mould have been noted and shall be shared with the concerned department to ensure we avoid future occurrence. Once again, thank you, We look forward to welcome you back on your next visit to our property. Kind Regards, Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom C wrote a review Feb 2023
Stafford, United Kingdom58 contributions8 helpful votes
Goof food, friendly staff, poor room!
Good food, friendly staff with a nice atmosphere in the lobby and bar! Thats my positive input having stayed at many a hotel chain. However, the room, 119 on this occasion, was drab and in need of a good old refresh and some modernisation. I know these rooms are used day in day out for travellers but it needs some TLC. The beds are not comfy and there was a damp dog sort of musty smell. The bathroom also had loads of black mould growing on the ceiling and considering the latest headline news on black mould im surprised the room remained in use. Having arrived late with a 4:30am departure I didn't have time or the energy to ask to be moved. However when I noticed the black mould in the morning and having children with me I wish I now had complained. I will certainly be asking for compensation / a refund for our stay due to the mould once I return home. Something I rarely do but feel on this occasion it was not worth £145 (including the car park charge)…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
3 weeks ago
Dear thomas c, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I have taken your comments regarding room 119 and rest assure we will thoroughly investigate and take all corrective actions to avoid future occurrence. I am pleased to know that you found Food and our team members to your satisfaction and i will ensure i will pass on the comments to our Chef and the team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at abdul.ghaffar@higatwickairport.com. Sincerely, Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excursion16427629024 wrote a review Feb 2023
Stroud, United Kingdom1 contribution
The website lied
The website states that they do a full room service, this a lie. The chef doesn't work after 10 so the choice is Pizza or sandwich. As I can't eat then I only had choice of two types of Sandwich and they only had two packets of crisps in total! This a con. Unless you can arrive before 10 then you should avoid. I feel ripped off and will find somewhere else to stay next time
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
4 weeks ago
Dear Excursion16427629024, Thank you for choosing to stay with us and for taking the time to share your feedback following your recent stay. It is very disappointing to read that you did not have a positive experience at our property. I fully understand your constructive feedback with regards to the room service after 10 pm. We appreciate your comments and will most certainly take these into consideration. We are continuously looking for ways to improve our services and products offered and your feedback are very helpful in this. I have shared your feedback immediately with concerned department heads who will investigate further and handle as necessary. We hope that despite your current experience, we will have another opportunity to welcome you back for a better stay so we can make this right for you. Should you wish to discuss this further, I can be contacted via email below. abdul.ghaffar@higatwickairport.com Kind Regards Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark F wrote a review Jan 2023
Early Housekeeping Call
I was shocked to be woken up by housekeeping who knocked the door at 08:14 and then entered. I cant imagine that many hotel guests want to be awoken at this time unless they are flying early. With an 11am check out why does the hotel believe that having this approach is a suitable one ? I shall be ensuring that my business travel team notes this for future staff using this hotel..
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
23 Jan 2023
markfO8583EV, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Rest assured we will investigate this fully with our Housekeeping team and will retrain our team if necessary. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 01293787673 or abdul.ghaffar@higatwickairport.com. Kind Regards, Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan B wrote a review Jan 2023
1 contribution
School visit
We came here as a school with a group of 31 10-11 year old girls. It was absolutely amazing! We go on a sports tour every year, this was by far the best experience and hotel we have had since my 6 years of being a teacher. The food was great, our server who’s name was Memory was brilliant and so good with the children. She was on the ball and kept topping up the food/ water with such a beaming smile on her face. Give this woman a pay rise!!! She has made this sports tour so memorable for all the children. The hotel in general catered for us brilliantly, we had odd numbers so the staff straight away put an extra bed in a room to make it a room of three. Thank you holiday inn this will be a trip the children will always remember.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
23 Jan 2023
Dear MeganbV1412GU, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We will ensure your feedback is shared with entire team including memory. We all look forward to welcoming you and your group back again in the near future! Kind Regards, Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul L wrote a review Jan 2023
Fareham, United Kingdom45 contributions67 helpful votes
Disappointed
Only stayed for one night and were leaving early in the morning otherwise we would definitely requested another room. There were hairs in the bath, obvious as well and the bath mat was not just wet it was soaking, the cleaner obviously didn't do a final walk around before they left the room. Went downstairs for the evening meal, which was ok but not worth the price, we were traveling to Rome, Italy and it was cheaper there! The room and hotel appeared to be top-notch back in the day, now it looks tired and dated.
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Date of stay: January 2023 Rooms Service Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
20 Jan 2023
Dear Paul L, We thank you for taking the time to share your experience at our hotel where it seems that we did not meet your expectations. Therefore, we would like to express our sincerest apologies for the inconvenience caused. Please be assured that your concerns are very well noted and we will investigate further. We truly hope you will consider giving us a second chance to redeem your trust. Please feel free to contact me at abdul.ghaffar@higatwickairport.com should you wish to discuss this further. Once again thank you for your review. Kind Regards, Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
welshcakes69 wrote a review Jan 2023
Vale of Glamorgan, United Kingdom105 contributions53 helpful votes
Park and fly
Booked in advance, great communications and ease of booking. Arrived, parked and checked in within 10 mins. Rooms are clean and comfortable rooms good service. Hopper bus works really well and car was ready on our return. Will be booking again.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
11 Jan 2023
Dear welshcakes69, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. We are delighted to know that you found our hotel and services to your liking. We look forward to welcome you again. Kind Regards Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tigerwudz wrote a review Jan 2023
Canterbury, United Kingdom84 contributions40 helpful votes
Great option
The service and attentiveness given by Maxim and Maryam was exceptional. They arranged for long stay parking on the spot and went out of their way to accommodate us. The staff were polite under very busy circumstances. The room was functional and very comfortable.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from
Abdul Ghaffar
,
Other
at
Holiday Inn London - Gatwick Airport, an IHG hotel
Responded
11 Jan 2023
Dear Tigerwudz, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. I am truly pleased to know you had a wonderful experience and that the service and facilities were up to your expectations. I will ensure i personally pass on your comments to Maxim and Maryam. Once again, thank you, We look forward to welcome you back on your next visit to our hotel. Kind Regards, Abdul Ghaffar Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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